Arden Outings values your satisfaction with our outdoor and travel products. If for any reason you are not completely happy with your purchase, were here to help. Please read our Return and Refund Policy carefully. Return Requests To initiate a return, please email us at [email protected] within 30 days of receiving your order. Make sure to include your order number and reason for the return in your email. We will respond promptly to assist you with the next steps.Eligibility for Returns To be eligible for a return, items must meet the following criteria: – Be in their original condition and packaging – Not have been used or damaged – Be accompanied by a receipt or proof of purchase Return Shipping Customers are responsible for the return shipping costs unless otherwise agreed upon with our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.Exchanges Currently, we do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.Contact Us For any questions or concerns regarding your return, please reach out to us at [email protected]. We are here to assist you and ensure you have a great experience with Arden Outings. Thank you for choosing us for your outdoor adventures!
